Support FAQ

Click to see answers to frequently asked support questions

I started a subscription, but cannot access the apps.

First, make sure you are logged into the same email that you used when started your subscription. Next, try logging out and logging back in again. If all that fails, reach out to me at the Support Email link below and I'll help you out.

When I click the emailed "Log In" link, it will not let me log in.

You may see a message that reads: "Unable to sign in. The sign in link is no longer valid." You'll need to re-type your email on the sign-in page to resend a new log-in link, as each log-in link can only be used once. When you get the new email with a log-in link, do not double-click the button as it will only register the second click and the server will think the link has already been used.

How do I get the emailed log-in link to open the site in my preferred browser?

By default, your computer will open email links in the email app's default browser. In your email app settings, you can change the default browser to your preferred one and it will use that every time. Another option is to right-click the link, and go to the "Open With" button in the dropdown, and select your preferred browser there.

How do I get additional help?

Click the Email button below to message me directly and I'd be happy to help out.

Still need help? Click here to email support!